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Convenient location, specialized care, and well-trained, compassionate staff make us the top choice among pet owners. We treat every pet as if they were our very own family pet, and strive to make their stay with us as comfortable and fun-filled as possible. We hope that they will think of our pet boarding facility as a home away from home. We will go the extra mile to ensure that all your pet’s needs are met during their stay with us. You can specify their individual needs for services such as medications, grooming, a bath, or even a medical procedure, and we will make sure it happens.
If you are planning to travel overnight for just a day, or even a few weeks, consider boarding your pet with us during your trip. Your mind will be at peace knowing that your pet is being taken care of in a safe and secure environment.
Please call our office for a more specific drop-off time when arranging boarding services. In most cases, pet owners will drop off their pet(s) on the morning of the start of the trip.
We prefer to board pets who are current patients of Twin Maples, however, if space allows, we will board pets who are not our patients. We require that all new pets be examined by one of our doctors prior to boarding at our regular fee to ensure that they are currently healthy and to evaluate their temperament. If a pet is ill on admittance, he or she will be treated and billed as a hospital patient. If a pet is deemed behaviorally unsuited for boarding, boarding will be declined.
We require that all boarders be up to date on vaccines, including distemper, parvovirus, rabies, canine influenza, Bordetella (kennel cough), and a negative fecal test result for dogs. For cats we require panleukopenia (feline distemper), feline rhinotracheitis, calicivirus, and rabies. Feline leukemia virus vaccine is recommended for indoor/outdoor cats. Puppies and kittens must have completed their vaccination series at least 2 weeks prior to boarding and be at least 18 weeks of age. These requirements are designed to keep your pet as safe as possible from infectious diseases while boarding and to protect our debilitated or injured hospitalized patients from infection. We thank you for your understanding.
If your pet has a medical problem and you would like a doctor to evaluate them during boarding, please inform the receptionist prior to or at the time of reservation so that she may schedule an appointment for the examination. If your pet becomes ill during boarding, we will administer treatment to your pet at regular fees.
Please bring your pet to the hospital at the previously scheduled time. The receptionist will confirm your date of return and the time for release if known. If a special diet is needed, or if medications must be given, please bring these and inform the receptionist. Please ask any questions about fees before or at the time of admission. Our staff will be happy to quote our current fees. We ask that owners call before coming to the hospital to pick up their pets if they are coming before 2 pm and have requested a bath before departure. This way we can make sure your pet has had their bath and they are dry. We do not discharge boarders before or after open business hours, including after 12 pm on Saturdays. We are closed on Sundays and major holidays.
Our boarders are housed in individual cages or runs. Housemates may be boarded together if space permits, or if you reserve a luxury run. Appropriate bedding will be provided for your pet. We ask that you do not bring towels, blankets, or beds. For the safety of your pet, we do not allow rawhide bones or rope/string toys. Many pets will bury small toys in their bedding, and these may inadvertently be thrown out. For this reason, we cannot guarantee the return of personal items. Unless otherwise directed by the owner, feeding is done in the morning and the evening, and water is always changed out at least twice daily. We feed Science Diet Adult chicken and barley recipe. If your pet requires a special diet, please bring it with you and leave all detailed feeding instructions with the receptionist. Dogs are let outside twice daily, and during this time the kennels are cleaned and disinfected. Cats receive clean litter, water, and food twice daily.